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Category Archives: Location based entertainment

Households increased entertainment spending in 2012

American households increased their average spending for fees and admissions at location-based entertainment venues in 2012 . . . Both the bad and good news is that the staycation trend is still going strong. . . These continuing long-term trends have serious implications for location-based entertainment. Continue reading

Proof that moving to a High Fidelity customer experience is a winning strategy

Read how AMC Theatres is make dramatic changes to the movie-going experience that is resulting in significant revenue increases. It’s a lesson for all location-based entertainment and FECs. Continue reading

Vacation Deficit (Staycation) Trend Appears Headed Up this Year

A recent poll found that the staycation trend that started back in 1996 is continuing into 2013, with less people confident they will take a vacation than last year, but those that do expect to spend 12% more. Continue reading

Bowling as a third place

Contemporary bowling centers as well as other types of LBEs can have great success if they become third places. Continue reading

Baby Bust Continued into 2012

The latest statistics just released by the IRS show that the baby bust has continued into 2012. Continue reading

Social Stratification of Location-based Entertainment Spending Continues

The Bureau of Labor Statistics just released for the very first time consumer expenditure data on a mid-year basis, for the twelve months from mid-2011 through mid-2012. The data shows that the social stratification trend is continuing. Continue reading

Is the baby bust the death of children’s entertainment centers?

What does the recent baby bust mean for children’s entertainment centers? Continue reading

Foundations Entertainment University Attracts 63 Attendees

The 28th Foundations Entertainment University held in Las Vegas March 18-19 in conjunction with Amusement Expo attracted 63 attendees. The next Foundations will be held in Chicago July 16-18, 2013. Continue reading

2002-2011 Changes to Household Location-Based Entertainment Spending

The world of entertainment is evolving and toppling old models. . . The changing landscape of entertainment is having an adverse impact on location-based (bricks ‘n’ mortar) entertainment. Continue reading

What age households are the big spenders for location-based entertainment?

It’s the older age households that have the greatest aggregate out-of-home entertainment spending, not younger age households that marketing myths have us believe. Article includes infographic and historical trend data. Continue reading

Get unstuck; It’s really all about social-tainment!

The location-based entertainment industry has paradigm paralysis, continuing to believe build the entertainment and they will come. Get unstuck with social-tainment. Continue reading

The Potential of the Stay-at-Home Mother Market

Many businesses, including entertainment facilities, fail to recognize and capture the potential from the stay-at-home mother market. Continue reading

Infographic on entertainment spending on trips

Infographic illustrates the changes to household entertainment spending on trips by quintiles of income Continue reading

Household Spending On Trips for Entertainment, Restaurants and Sporting Events

Consumers’ spending on trips for restaurants, entertainment and admissions to sporting events has been on a long term decline. Liquor spending on trips has been on a decline since 2006. Read the blog for more details Continue reading

Out-of-home entertainment spending continues to decrease

Decreases in out-of-home entertainment spending since the start of the recession are only part of a longer term trend. Continue reading

Review of New Dave & Buster’s Prototype in Orlando

My review of the new prototype Dave & Buster’s on International Drive in Orlando, Florida. Continue reading

Social Stratification of Out-of-Home Entertainment

An increasing share of out-of-home entertainment spending is shifting to higher socioeconomic households Continue reading

Video Games Taking Share from Out-of-Town Entertainment Spending

Analysis shows a definite trend of entertainment spending shifting from out-of-home entertainment venues to video games and software. Continue reading

Household Spending for Out-of-Home Entertainment and Restaurants Seriously Declined in 2010

Household out-of-home entertainment and restaurant spending saw a serious decline in 2010. Continue reading

Software is eating the bricks-and-mortar world, including entertainment venues

The value chain of many industries, including location-based entertainment, is being eaten by software and the digital world. Continue reading

Climbing the wall of FEC success

There’s a financial hurdle that all family entertainment centers need to meet if they are going to have long term success rather than become road kill. Unfortunately, many FECs fail to make it. Learn about many of the reasons why FECs fail due to inadequate budgets and investment. Continue reading

Attracting Millennials to location-based entertainment venues

Attracting Millennials to location-based entertainment venues is a challenge. Learn some of their unique qualities and some pointers. Continue reading

Upscaling the guest’s LBE facility experience

Most independent FEC and LBE owners fail to understand the importance of the quality of design and ambiance of their facility to their success. Continue reading

Bowling: Death and Rebirth

Bowling is undergoing a significant change with the decline of league bowlers and bowling alleys and the emergence of upscale bowling centers catering to casual open-play bowlers. Between 2007 and 2010, the number of serious bowlers (13+ x/yr) declined 22%. Continue reading

Chuck E. Cheese’s Leaking Bucket

Learn how Chuck E. Cheese’s has the highest new customer defection rate of almost any restaurant and how restaurant defection rates are now improving post-recession Continue reading

Be aware of guest homophily

When it comes to applying the concept of homophily to location-based entertainment, it is critical to know what socioeconomic/lifestyle group you want to attract. Continue reading

The Architects of Service

Poor customer service experiences are often not the fault of frontline staff, rather the blame falls on the architects of service who design the customer service procedures, staff training programs as well as the actual physical facility. Continue reading

What a difference a bar makes

Adding a bar with alcohol and designing an entertainment center such as an FEC for adults rather than the kids greatly increases revenues. Continue reading

Feasibility studies – a combination of art and science

A feasibility study for location-based entertainment is both science and art. Properly prepared, it becomes the strategic plan for the entire project. Continue reading

Community-Based Eatertainment Venue Sales on Increase

Comparable store sales at a number of public eatertainment companies are showing increases, indicating an increase in consumer spending at community-based entertainment-oriented venues. Continue reading

It’s time to kill the family entertainment center industry

Now don’t panic. I’m not suggesting we close the centers. What I am suggesting is that it’s time to do away with the inappropriate industry term for the type of venues that the FEC industry claims to represent. Using family … Continue reading

It’s All About the Expectations

Give Your Customer the Minimum They Expect During Every Encounter With Your Business (Nothing more and Nothing Less) Continue reading

Know the market you are targeting, but don’t forget the adults

Know the market you are targeting, but don’t forget the adults Continue reading

Chuck E. Cheese’s joins the Multiverse

Several of my recent articles have discussed that to prosper in the future, community-based entertainment, including family entertainment centers, will need to use digital technology to fuse the real and virtual worlds by embracing the Multiverse and its eight-realm matrix … Continue reading

Don’t count on cabin fever to drive attendance

Relying on people having cabin fever to drive attendance at a family entertainment center type facility is wishful thinking. The world of out-of-home entertainment has changed dramatically in the last decade or so. Several decades ago, short of playing Monopoly … Continue reading

Why so many FECs have marginal success or fail

Over our company’s 22-years working in the location-based entertainment (LBE) and family entertainment center (FEC) industries, which include bowling and other community-based out-of-home entertainment venues, we have been retained by many clients to analyze their poorly performing centers and develop … Continue reading

Thoughts on the Future of LBEs & Digital Out-of-Home Entertainment

Recently Kevin Williams, publisher of The Stinger Report, an ezine that covers the digital out-of-home interactive entertainment industry, contacted me and several other industry leaders and asked about our take on the future of location-based entertainment and digital out-of-home entertainment. … Continue reading

The importance of both value and values

The Great Recession has definitely made the consumer far more value conscious in their purchasing decisions. Today value means far more than the price, it means what you get for the price you pay. Often the less expensive items don’t … Continue reading

Is your out-of-home entertainment experience better than nothing?

Location-based entertainment facilities (LBEs) often compare themselves to the competition down the road and worry, “Is my facility better than theirs? Is my entertainment better? Am I competitively priced?” etc. Well, those other bricks-and-mortar LBEs are not the only competition. … Continue reading