Children are a significant, if not majority, customer segment for most leisure facilities. Typical customer service training programs and existing staff skills fail to recognize that children have unique needs and behaviors and cannot just be treated as small adults. As a result, most leisure facilities fail to achieve their potential for customer satisfaction and profits.
How pleased children are with the way they are treated at your center and how effortless the experience is for parents has a direct relationship on your repeat business and positive word-of-mouth marketing. Your staff's ability to effectively accomplish their jobs, including pleasing your child and parent guests, has a direct relationship on their job satisfaction and your employee turnover. Happy guests and happy staff results in higher profits for your center.
Creating a positive experience for children and their parents requires that your staff have a comprehensive understanding of:
To meet this need, the White Hutchinson Leisure & Learning Group offers a specialized customer service and play facilitation training program for your staff who work with or come in contact with children. The following is an outline of the key topics covered by our training program.
Training is customized to meet your unique needs, and can also include how to properly maintain and sanitize children's play equipment. Vicki Stoecklin, our highly knowledgeable and recognized child development expert and trainer, conducts the training.
To learn more about how our training program can increase your guests' satisfaction and your center's repeat business and profitability, contact by e-mail our Child Development and Education Director.
August 19, 2004
Mailing Address: White Hutchinson Leisure & Learning Group - 4036 Baltimore Avenue, Kansas City, MO 64111, USA
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This page was last modified on September 04, 2011.