15 factoids on customer service - Leisure e-Newsletter

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White Hutchinson Leisure & Learning Group, Kansas City, MO, USA

Vol. XVIII, No. 1, January 2018

Editor's corner (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article101.shtml#article)
Movie attendance, a canary in a coal mine for CLVs? (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article102.shtml#article)
Dining survey reveals irritants and deal breakers (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article103.shtml#article)
Is my town large enough for a CLV or FEC? (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article104.shtml#article)
Beware of the deadly customer (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article105.shtml#article)
Changing food behaviors & beliefs (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article106.shtml#article)
The resurgence of duckpin bowling (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article107.shtml#article)
Kick Axe opens (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article108.shtml#article)
Table stakes at restaurants are no longer enough (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article109.shtml#article)
Which generation spends the most on community leisure? (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article110.shtml#article)
15 factoids on customer service (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article111.shtml#article)
Alcohol, Millennials and Gen-Z (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article112.shtml#article)

[ Index of Previous eNewsletters (www.whitehutchinson.com/ news/ lenews/ previous.shtml) ]

15 factoids on customer service

The Temkin Group, a leading customer experience (CX) research, consulting and training firm, has put together an infographic on 15 of their 2017 key insights about customer service* and its return-on-investment. A very small version is shown to the right. To see a larger version or to download it (as well as a poster size version) and to find links to its referenced content, click here (experiencematters.blog/ 2018/ 01/ 18/ 15-factoids-cx-efforts-roi-infographic/ ) .

* At White Hutchinson, we prefer to call it guest service, as community leisure venues, including FECs, should be considered a hospitality business where you host guests.

Vol. XVIII, No. 1, January 2018

Editor's corner (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article101.shtml#article)
Movie attendance, a canary in a coal mine for CLVs? (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article102.shtml#article)
Dining survey reveals irritants and deal breakers (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article103.shtml#article)
Is my town large enough for a CLV or FEC? (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article104.shtml#article)
Beware of the deadly customer (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article105.shtml#article)
Changing food behaviors & beliefs (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article106.shtml#article)
The resurgence of duckpin bowling (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article107.shtml#article)
Kick Axe opens (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article108.shtml#article)
Table stakes at restaurants are no longer enough (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article109.shtml#article)
Which generation spends the most on community leisure? (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article110.shtml#article)
15 factoids on customer service (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article111.shtml#article)
Alcohol, Millennials and Gen-Z (www.whitehutchinson.com/ news/ lenews/ 2018/ january/ article112.shtml#article)

[ Index of Previous eNewsletters (www.whitehutchinson.com/ news/ lenews/ previous.shtml) ]

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