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Category Archives: Design

The Architects of Service

Poor customer service experiences are often not the fault of frontline staff, rather the blame falls on the architects of service who design the customer service procedures, staff training programs as well as the actual physical facility. Continue reading

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Chasing What’s New and Hot

When it comes to many family entertainment center (FEC) type venues, all they do is chase the latest fad in attractions rather than develop a sustainable model. I can’t tell you how many times after attending the annual IAAPA show … Continue reading

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Know the market you are targeting, but don’t forget the adults

Know the market you are targeting, but don’t forget the adults Continue reading

Posted in Design, FEC, Location based entertainment, Target markets | Comments Off on Know the market you are targeting, but don’t forget the adults